Frequently Asked Questions

1) Do you ship internationally? 

Yes we do. All international rates and duties are calculated at checkout! If your country is not calculating, please send an email to hello@binhoboard.com for a prompt response. Canadians may be subject to additional fees. 

You can also check out our European website www.binhoboard.eu and our United Kingdom website www.binhoboard.co.uk for much faster and cheaper domestic shipping options!

 

2) What should I expect once I place my order?

When you place your order you will receive an email confirming your purchase. Once the product has shipped, you will receive another email with the shipping information. Contact hello@binhoboard.com for shipping upgrade options or issues with shipping.

 

3) What are the dimensions of the board?

Roughly 22" X 13" X 2.5”

 

4) What is Binho's return policy?

Please see the Returns link at the bottom of our site for return and exchange details.

 

5) My product was damaged or lost in the mail - what do I do?

When purchasing your product it is highly recommended that you purchase the Insurance with each order. If there was damage or your product was lost/stolen in transit, please email hello@binhoboard.com. If your product is lost/stolen/damaged in transit and no insurance was purchased, you may be required to purchase another board. 

 

6) If I am a Phoenix resident, can I come by and pick it up in person?

Yes you can! Our warehouse address is 

2400 W. Southern Ave Unit #107 Tempe, AZ 85282

We are there Monday-Friday from 9-4 PM. It is best to contact us beforehand so we can make sure to have the product you are looking to buy in stock.